We know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read this Privacy Policy (“Policy”) to learn more about our privacy practices.
If you are a California resident, please also see our Privacy Notice for California Residents.
This Policy applies to harmonic.ai and any other websites, applications, widgets, products, services, and other on- and offline offerings (collectively, the “Services”) owned and operated by Harmonic AI, Inc. and our affiliates and subsidiaries (collectively, “Harmonic”). This Policy covers our treatment of the personal information we gather through our Services.
This Policy does not cover the data practices of third parties that we do not control.
The types of information we collect depends on how you use the Services. We also collect publicly available information, as described below.
If you authorize Harmonic to access data maintained in your account with Google via the Google API Services, including data in your Gmail or Google Calendar account, we will only collect and use that data as specified in the Google API Services Usage Disclosure section below.
We collect personal information you provide to us directly through our Services. For instance, if you request a demo or sign up for updates through harmonic.ai, we will collect your email address to contact you.
We collect personal information from you when you communicate with us, for example if you email or chat with our team with questions or support requests, we will collect your name, email address, and any personal information included in the body of your message. If you respond to a survey from Harmonic, we will collect the information provided in your response, which may include personal or contact information.
Note that we may also record customer support calls with your permission. If your support call is recorded, you will be notified on the call.
We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, approximate location derived from IP address, and Internet Service Provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.
We use cookies, pixels, and similar automatic collection technologies on our Services. The technologies that we use fall into four categories:
We use analytics tools, including Google Analytics, to gather data about our customers’ interactions with our Services in order to understand how our Services are used, improve the Services, and improve customer support.
If you’d like to opt-out of Google Analytics, we recommend installing Google’s browser add-on that can be found at https://tools.google.com/dlpage/gaoptout.
We may collect personal information (either directly from individuals or from other sources such as event hosts or co-sponsors) in an on- or offline capacity when we attend conferences, trade shows, and other events.
To power our Services, we collect content which may include personal information about individuals from public sources, such as government websites and public-facing portions of social media websites.
We aggregate this data from publicly available sources to form firmographic profiles of organizations. This includes information that would be traditionally found on a public resume or professional profile such as name, location, professional history, certificates, and professional qualifications.
To opt out of this information collection, or to exercise other privacy rights, please see the Your Privacy Choices and Rights section of this Policy.
How we use your personal information depends on how you interact with us. We use personal information for internal purposes, such as:
We may also use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent, we also use your information for other purposes as requested by you or as permitted by applicable law.
We may engage in automated decision making, including profiling. Our processing of your personal information will not result in a decision based solely on automated processing that significantly affects you unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision making, you may contact us as set forth below.
Harmonic deploys Microsoft API and Google API for its Email and Calendar integration services which allows users to integrate their Email and Calendar accounts with the Harmonic platform to enhance user experience with our Services, as described in Harmonic’s Email and Calendar Integration terms of use Harmonic’s Email and Calendar Integration terms of use.
We will only provide this integration with your explicit consent, which you may revoke at any time. Further, we will only use the data accessed from your Microsoft or Google accounts (collectively, your “API Account Data”) as permitted by the applicable API Policies (e.g. Microsoft API Terms of Use, Google API Services User Data Policy) and by the limitations detailed below. If we wish to use your API Data for any other purpose, we will first obtain your explicit consent to do so.
When you choose to integrate your email and calendar accounts with our Services, we will only access and collect the following data:
Our access to your API Account Data is limited to the specific purposes of providing our Services to you. We will not access, use, or share your API Account Data for any purpose other than those clearly outlined in this Policy. We will not display or sell your API Account Data to any third party or use your API Account Data for serving advertisements, including retargeting, personalized, or interest-based advertising.
The API Account Data we access will be used for the purpose of integrating with the Harmonic platform's features, as further detailed in the Email and Calendar Integration terms of use. We ensure that the use of your API Account Data is directly relevant to and necessary for the specific Services you have engaged with on our platform. We may also use the API Account Data to build and improve the quality of Harmonic’s services for the benefit of you and other Harmonic customers. We will not use the API Account Data for training generalized AI/ML models.
We do not share your API Account Data with third parties unless it is necessary to provide the Services you have requested or we are legally obligated to do so. Any third-party service providers we engage with will be bound by confidentiality agreements and will only process your API Account Data as instructed by us and in compliance with this Policy. In addition, we may transfer your API Account Data for the following limited purposes: (1) to provide or improve our appropriate access or user-facing features that are visible and prominent in your interface with the Services, and only with your consent; (2) for security purposes (for example, investigating abuse); (3) to comply with applicable laws; or (4) as part of a merger, acquisition, or sale of assets of Harmonic after obtaining your explicit prior consent.
We do not permit Harmonic employees, consultants or other individuals to read your API Account Data unless (1) you provide us with explicit consent to view specific messages, files, or other data; (2) it is necessary for security purposes (for example, investigating a bug or abuse); (3) it is necessary to comply with applicable law; or (4) the data (including derivations) is aggregated and used for internal operations in accordance with applicable privacy and other jurisdictional legal requirements.
We employ industry-standard security measures to protect your API Account Data and your credentials against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, access controls, and secure data storage. We regularly review and update our security practices to safeguard your information.
You have complete control over the integration of your email and calendar accounts with our Services. You can easily manage and revoke access to your API Account Data at any time through your account settings in the Services or by emailing us at info@harmonic.ai. Once revoked, we will cease to access and store any further API Account Data from your integrated accounts and will delete any previously collected API Account Data within a reasonable timeframe, as further specified in our Data Retention policy below.
We acknowledge and adhere to applicable API Policies for your integrations. We will not use, share, or sell your API Account Data for any purpose other than those stated above and in accordance with applicable API Policies, as those policies may be updated from time to time. We will cooperate with Microsoft, Google and other relevant authorities to ensure compliance with privacy laws and regulations.
We disclose personal information in the following limited purposes:
We may share your personal information with third-party service providers who use that information to help us provide our Services, such as IT support, hosting, customer service, and related service providers.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, personal information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Harmonic, our employees, our users, or others.
You may opt out of emails from us through the unsubscribe link found at the bottom of each email. Note that you may continue to receive transaction-related emails from us.
You may restrict cookies on your device by adjusting your preferences. Note that by restricting cookies, some features or areas of our Services may not work.
Depending on applicable law, you may have rights associated with your personal information, including:
You have the right not to receive discriminatory treatment for the exercise of your privacy rights.
This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF. If you need further assistance regarding the accessibility of this webpage, please contact us as described below.
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well.
We generally retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, financial, or reporting obligations, to establish or defend legal claims, or for compliance and protection purposes.
To determine the appropriate retention period for personal data, we may consider factors such as:
When we no longer require the personal data we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.
Note that in some cases, even if you submit a data deletion request, we may be required to retain your personal data, such as to comply with the law; maintain records of transactions; exercise, establish, or defend legal claims; or protect against fraud or abuse of our systems.
All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We take steps to safeguard your information consistent with the requirements of applicable laws.
Our Services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children.
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
Harmonic may amend this Privacy Policy from time to time. If we make material changes to the way we use Personal Information, we will notify you as required.
If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at info@harmonic.ai.
